The Finer Details

If you don’t see your question answered here, please feel free to reach out to us via the Contact Us page.

About Ellis & Mae

  • You can read our story HERE!

  • We create thoughtfully designed stationery and paper details for weddings, celebrations, holidays, milestones, and everyday moments. Our offerings include invitations, announcements, holiday cards, and custom stationery pieces as well as custom signage and more.

  • Our designs can be personalized to reflect your wording, colors, and details while maintaining the Ellis & Mae aesthetic. For fully custom projects, we collaborate with you to create a design that feels unique to your occasion.

  • Yes. We love creating one-of-a-kind pieces tailored to your vision, style, and occasion.

  • Absolutely. We can work with you to customize existing designs or adjust elements to better fit your needs.

  • Yes. We can incorporate your colors, inspiration, and overall aesthetic to create a cohesive design that feels aligned with your celebration.

Design Process

  • We’ll guide you through the process while keeping you involved at key stages. Your feedback helps us create a final design that feels personal and thoughtfully considered.

  • Getting started is simple. Reach out through our contact form with details about your project. We’ll help guide you through the next steps.

  • Our process typically includes discussing your vision, creating initial designs, gathering feedback, making revisions, and finalizing your pieces for production.

  • Timelines vary depending on the complexity of the project, the number of revisions, and the production schedule. We’ll provide an estimated timeline before beginning your order.

Ordering

  • Yes! We offer options for a variety of quantities depending on the type of piece you’re creating.

  • We recommend reaching out as early as possible, especially for custom projects. Timelines vary based on the design, production, and your event date.

  • For most celebrations, invitations are typically sent several weeks before the event. Timing can vary depending on the type of occasion, guest list, and whether guests need to make travel arrangements.

  • We recommend ordering based on the number of households or couples rather than the total number of guests. We’re happy to help determine the right quantity for your event.

Stationery Details

  • Yes. We can create coordinating pieces such as thank you cards, menus, place cards, signage, and other details to complete your stationery collection.

  • Yes. We specialize in creating coordinating designs that carry your style and aesthetic throughout your celebration.

  • Yes. We offer a variety of paper options and finishes to compliment your design and create the feel your envisioning.

  • Colors can vary slightly between screens and printed materials. We do our best to ensure your final pieces closely match the approved design.

  • Digital options may be available depending on the project. Contact us to discuss what would work best for your needs.

Holiday Cards

  • Yes. Our holiday cards can be personalized with your message, names, photos, and other details.

  • We recommend ordering holiday cards early in the season to allow time for design, production, and delivery before mailing.

  • At this time, we only offer envelope addressing services on holiday cards.

Policies & Shipping

  • Turnaround times vary depending on the project, quantity, and level of customization. We’ll provide a timeline before beginning your order.

  • Orders are carefully packaged and shipped once they are complete. Shipping timelines and available options will be provided with your order details.

  • Once a design has been approved and moved into production, changes may not be possible. Please review all details carefully before final approval.

    For complete information, please reveiw our Terms & Conditions.

  • Because our pieces are custom designed and created specifically for each client, cancellations and refunds are handled according to the policies outlined in our Terms & Conditions.

  • We want your order to arrive in perfect condition. If your order arrives damaged, please contact us as soon as possible with photos and order details so we can assist you.

    For complete information, please review our Terms & Conditions.

For additional information regarding orders, policies, cancellations, and other details, please review our Terms & Conditions.

Digital Studio

  • After your purchase is complete, the file with a link to your template will be available for download in the Order Confirmation page. You will also automatically receive an order confirmation email, followed by an email containing a link to the PDF file containing the template link.

  • Canva is always free! You will just need to sign up for an account to edit your template.

  • You can edit the following on your template:

    • Text

    • Images

    • Font colors and size

    • Background color

    • The size of artistic elements

    • Photos and layout of the back of your template card can be added or changed

    The Canva Help Center has all the information you might need for editing. You can find Canva Editing resources HERE.

  • If you have Canva Pro, you can easily resize your design.

    If you do not have Canva Pro, you can purchase a One Time Re-Size and Layout review to make sure your design falls within the “safe area” for printing and trimming. You can purchase that service HERE.

  • Yes! You can learn how to add images on the Canva Help Center HERE.

  • You can find Canva’s Help Center HERE.

  • You can use your personal printer, a local printing company, or an online print company such as Vistaprint, Mpix, or Prints of Love. You can also print directly through Canva. All of our templates are sized to offer extra bleed area around the edges.

    You can find printing tips from Canva HERE.

  • We recommend a heavyweight cardstock with a weight of 100 LB or more.

  • We sure do! All of our Digital Download items can be printed in-house. All you need to do is purchase the Press Print version of the design rather than purchase the Template version.

  • That’s no problem! All you need to do is reach out to us via our Contact Us page with your order info and we will send you the steps to add our printing services. Customers will receive a discount to apply the original template amount (pre-tax) to their print order.

    PLEASE NOTE: We are only able to print Ellis & Mae designs at this time.

  • Returns and exchanges are not accepted. If you have problems with your order, please contact us via the Contact Us page so we can help!

  • In your order confirmation email, you will find a link to a form where you will upload your images. You can also find this link at the bottom of the product page.

    We will email you within 1 business day to collect all of the details needed for your printed item. Once we have collected everything, we will email a proof before printing your order.