Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges. Each piece is created specifically for your order and cannot be restocked or resold.

Order Cancellations

Once an order has been placed, materials are reserved and design work may begin immediately. For this reason, orders cannot be canceled once they have entered production or the design process.

If you need to request a cancellation shortly after placing your order, please contact us as soon as possible. While we cannot guarantee that changes can be made, we will do our best to assist before work has begun.

Proof Approval

Customers are responsible for carefully reviewing all proofs before providing final approval. Please verify:

• Spelling and grammar

• Dates and times

• Names

• Addresses

• Contact information

• Any other event details

Once a proof has been approved, Ellis & Mae is not responsible for errors that were present in the approved proof. Any reprints required due to customer-approved errors will be subject to additional charges.

Printing Errors

If your order contains a printing or production error caused by Ellis & Mae, we will gladly reprint the affected items at no additional cost.

Please notify us within 7 days of receiving your order and include photographs of the issue so we can review it promptly.

Damaged Orders

If your order arrives damaged during shipping, please contact us within 7 days of delivery with photographs of both the packaging and the damaged items.

We will work with you to determine the appropriate resolution.

Lost or Delayed Shipments

Once an order has been shipped, delivery timelines are the responsibility of the shipping carrier.

If your package is lost or significantly delayed, please contact us and we will help you determine the next steps and assist in working with the carrier whenever possible.

Color Variations

Please note that colors may appear differently on individual screens and devices. Slight variations between digital proofs and the final printed product are normal and are not considered printing defects.

Questions

If you have any questions about this policy or your order, please contact us before placing your order. We're always happy to help.