Information We Collect

When you interact with Ellis & Mae, we may collect personal information including your name, email address, phone number, billing and shipping information, order details, and any information you provide through our website forms or communications.

When creating custom or personalized designs, you may provide additional information such as event details, wording, dates, photos, color preferences, inspiration images, or other materials needed to create your stationery.

How We Use Your Information

We use your information to:

• Process and fulfill orders placed through our website

• Communicate with you about your orders, inquiries, and design projects

• Create and personalize your stationery and custom designs

• Provide Customer Support

• Improve our website, products, and customer experience

• Maintain records related to orders and business operations

Website Hosting & Online Purchases

Our website is hosted through Squarespace, which provides the platform used to operate our website and process online purchases.

When you place an order through our website, we collect the information necessary to process and fulfill your purchase, including your contact information, billing information, shipping address, and order details.

Payments are processed securely through third-party payment providers. Ellis & Mae does not store or have access to your complete payment information.

Sharing Your Information

We only share personal information when necessary to operate our business and provide our services. This may include trusted third-party providers such as:

• Squarespace and website service providers

• Payment Processors

• Shipping Providers

• Printing and production partners, when necessary to fulfill your order

We do not sell, rent, or trade your personal information.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our site.

These technologies may collect information such as browser type, device information, pages visited, and website usage patterns. This information helps us improve our website experience and better understand how visitors engage with Ellis & Mae.

Marketing Communications

At this time, Ellis & Mae does not send marketing emails unless you have specifically chosen to receive communications from us.

If you choose to subscribe to future email communications, we may use your email address to share updates, new collections, seasonal offerings, and other news from Ellis & Mae. You may unsubscribe at any time by following the instructions included in our emails.

Custom Designs and Customer-Provided Materials

Any information, images, wording, or materials you provide to Ellis & Mae are used only for the purpose of creating your requested designs and providing our services.

By providing images, artwork, logos, or other materials, you confirm that you have the appropriate rights or permission to use those materials for your project.

Sharing Designs & Completed Work

Ellis & Mae may feature photographs of completed designs, finished pieces, and examples of our work on our website, social media channels, and other marketing materials to showcase our designs and services.

We respect the privacy of our clients and will not publicly share sensitive personal information, private event details, addresses, or other information not intended for public use. We may adjust or remove identifying details when sharing completed work.

Design Ownership

All original artwork, design concepts, layouts, illustrations, and creative elements created by Ellis & Mae remain the exclusive property of Ellis & Mae unless otherwise agreed upon in writing.

Purchasing a finished product does not transfer ownership of the underlying design, artwork, or creative files. Customers may use the final approved design only for its intended personal purpose.

Any customer-provided materials, such as photographs, logos, or personal content supplied for use in a project, remain the property of the customer or their respective owner. By providing these materials, the customer grants Ellis & Mae permission to use them solely for the purpose of creating the requested design and fulfilling the order.

Protecting Your Information

We take reasonable steps to protect your personal information and maintain the security of our website and business systems. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements. Any updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website.